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POLICIES

Here are the "dets" on all Southern Chèrie policies! Here you will find all the information you need to know what to expect before and after placing your order. 

 

SHIPPING

How much is shipping?

  • Shipping is a flat rate of $7 for all U.S. orders
  • All orders within the U.S. ship absolutely FREE if you order is $150 or over before tax

How long does it take for my package to ship?

All orders completed and paid with in-stock items will be processed within 2 business days. Most orders are shipped the next business day but we like to give ourselves a little grace because life does happen to all of us! Its a priority to us to have your new beauties in your hands as fast as possible so you can enjoy them. 

Once your package is handed over to USPS please allow 3-7 business days for delivery. Most packages reach there destination within 3-4 business days but un-expected delays can happen. Once your package leaves our facility, it is in control of USPS and we are not responsible for packages delayed, damaged or stolen. 

*Business days do not include weekends or holidays

What if I need my package sooner?

If you need your items shipped fast, you can upgrade your shipping preference to USPS Priority Mail. We recommend upgrading to priority shipping for faster delivery and this option comes with insurance coverage for any items lost, damaged or stolen. For only $7, you can have your package with 2-4 business days

How do I know if my order shipped?

Once your order has been placed, you will receive a confirmation email. Once your order is processed and your shipping label has been created, you will receive another email with your tracking information. You can also check the status of your order by logging into your southerncherie.com account. 

 

DEFECTIVE OR DAMAGED MERCHANISE 

Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days of delivery, the return will be rejected for any store credit or refund.

DEFECTIVE/DAMAGED ITEMS PROCESS:
  • Use your smartphone to take pictures of the defective or damaged area and email the images to info@southerncherie.com, including the tag in the image showing it is still attached.
  • Indicate "Defective" or "Damaged" in the subject line.
  • Include the first and last name on your Southern Chèrie account, order #, and product code/name of the item.
  • Follow the Return Instructions below

You will receive a response from us within 24 hours.

 

RETURNS

Here at Southern Chèrie, we know that sometimes it can be tough ordering online. We do our best to include as much detail as possible in the products description along with providing a sizing chart. Please check the sizing chart to help guide you in sizing. If you still have questions, you can always email us at info@southerncherie.com or call/text us at (844) 230-3398 and we would be thrilled to assist you. We try our hardest to make your shopping experience the best possible, as you deserve THE BEST! 

With that said, we understand that returning items that don't work for you as well as you'd hope will happen, so we want to make sure our return policy is easy to follow as possible!

What if I want to return my item(s)?

When returning an item, please take note of the following as we will remain firm on our return policies to ensure equality among our customers.

  • Shipping will not be refunded on any return items and it is the responsibility of the customer when returning an items to us.
  • Store credit will be given for the purchase price of all eligible returned merchandise. We do not offer refunds, only store credit. Store credit may then be used to purchase the same item in a different size or a different item. You store credit will never expire. 
  • Returns must be postmarked within 14 (fourteen) days of the date your package was delivered. Any returns postmarked after 14 days of the date delivered will be rejected and you will be required to pay the reshipping fee to receive your merchandise back. If we do not receive the reshipping fee within 7 days, the item(s) will be donated to a local charity.
  • To avoid abuse of the return policy, each customer will have a limit of 6 (six) return packages per calendar year. Once the maximum of 6 (six) packages have been returned, the customer will not be eligible to participate in the return program until January 1st of the following year.  

What items are NOT eligible for return?

  • Sale items and discontinued items are final sale with no exception. If you use a discount code of any sort, this item will be considered final sale.
  • All items must be returned in their original condition. Items must be unworn, tag(s) in tacked, un-washed, order free and free of any pet dander.   
    • **If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee. 
  • We do not accept returns on shoes, graphic tees, jewelry, accessories or intimates (bandeaus, bralettes, leggings, swimwear, etc.)
  • Items purchased included in grab bags, doorbuster deals, clearance or style boxes are final sale.

Return Instructions:

*Our policy is return for store credit only

  • Returns must be postmarked within 14 (fourteen) days of the delivery date of your package.
  • Returns must be received in their original, unused condition with tags ATTACHED and a copy of your invoice/packing slip along with the completed form included with your order. Returns not including proper/completed documentation with be delayed in receiving store credit.
  • For returns, ship the item back to the address on the form included in your package. Using it’s original packing and going to the USPS (post office) will be your cheapest option and definitely hang on to the receipt with the tracking number, just in case! You can use anything to ship it back in, that is just our preferred method. If we approve a shoe return, make sure the box is protected and not used as a shipping box.
  • We can also email you a shipping label. For this option, we will deduct $5 from your approved store credit. Email us a info@southerncherie.com for this option.

Store credit is issued within 5 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Use Store Credit” under Payment Method on the Checkout page.

ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.

DISCOUNT CODES:

  • Flash Sale codes have no customer limits. Orders placed in the same shipping windows will be combined for efficient shipping.
  • All promotional codes/gift card codes have a one per customer limit. Abuse of this policy subject to order cancellation.

If you have any questions, please email us at info@southerncherie.com or call/text us at (844) 230-3398.